Shipping policy

Shipping Policy
Last updated: 10 May 2025

1. Order Processing

  • Handling time: 0 – 1 business day after your order is placed.

  • Orders are packed Monday – Friday (excluding public holidays).

  • You will receive a confirmation e‑mail with a tracking link as soon as your order ships.

2. Shipping Rates & Delivery Estimates

We ship worldwide from our fulfillment center using track‑and‑trace services such as Israel Post, DHL, UPS, and local postal partners.

Destination Estimated delivery* Flat rate**
Israel 0 – 7 business days 25 ₪
Rest of World 0 – 7 business days US $ 9.99

*Delivery windows exclude customs clearance time.
**Shipping cost is shown at checkout; free‑shipping promotions (if any) apply automatically.

3. Order Tracking

Every parcel receives a tracking number. Check your shipping confirmation e‑mail or log into My Account → Orders → Track.

4. Customs, Duties & Taxes

International orders may incur import duties, VAT/GST, or brokerage fees once the package reaches your country. These charges are not included in our prices or shipping rates and are the buyer’s responsibility. Please check with your local customs office for current rates before you order.

5. Address Accuracy

Please double‑check your shipping address. We are not liable for delays or losses caused by incorrect or incomplete addresses. If you spot an error, contact us immediately at hello@shredheadband.com with your order number.

6. Undeliverable & Returned Packages

If a parcel is returned to us due to unclaimed duties/taxes, an incorrect address, or failed delivery attempts:

  • We’ll refund the product cost (minus the original shipping fee) once the parcel arrives back at our warehouse.

  • If you’d like the order re‑shipped, we’ll invoice you for the new shipping charge.

7. Damaged or Lost in Transit

Inspect your order upon delivery and contact us within 7 days if the item is defective, damaged, or incorrect.

  • Damaged packaging: Photograph the box and contents before discarding anything.

  • Lost shipments: If tracking hasn’t updated for 10 days (inside Israel) or 20 days (international), e‑mail us so we can file a claim with the carrier.

8. Returns & Exchanges

Policy item Details
Return window 7 calendar days from the delivery date to request a return.
Return handling Allow up to 7 business days after the item reaches us for inspection and refund processing.
Return label Customers purchase and print their own return label; shipping costs are not reimbursed.
Return methods • In‑store drop‑off (bring your order confirmation) • By mail to the address provided in your RMA e‑mail
Restocking fee None – we do not charge restocking fees.
Condition Items must be unused, in original packaging, with all tags attached. Non‑returnable items (if any) are noted on the product page.

How to start a return

  1. E‑mail hello@shredheadband.com with your order number, the item(s) you wish to return, and the reason.

  2. We will issue an RMA number and instructions.

  3. Ship (or bring) the item back within 7 days of receiving your RMA.

  4. Refunds are issued to the original payment method once the return is approved. Original shipping fees are non‑refundable.

9. Questions?

We’re here to help! Contact hello@shredheadband.com or use our contact form for any shipping or return inquiries.